Support — Shih Tzu Paths

1. How to get help

Write to contato@tatubolagames.com. We reply as fast as we can.

2. Restore your purchase

If you already bought “Remove ads” and reinstalled the game or changed devices: open the game, tap the gear (Options), “Remove Ads” and then “Restore purchases”. Use the same store account (Apple ID or Google account) as the purchase. The purchase does not move from iPhone to Android, because each store has its own account.

3. Remove the ads

Options (gear), “Remove Ads”. The purchase is one-time, with no subscription. The price shows in the window, in the currency of your store.

4. Your progress

Your progress stays on your device only, with no account and no cloud. If you delete the game or change devices, it does not go with you. The purchase does come back through the restore.

5. Refunds

Payments are made by Apple or Google, and so are refunds. On Apple, ask at https://reportaproblem.apple.com/. On Google Play, at https://play.google.com/store/account/orderhistory.

6. What to include when you write

To speed things up: the device model, the system version, the game version and what happened. If it is about the purchase, the Apple or Google order number. Do not send passwords or card data.